请大家帮忙修改其中的语法错误.What are the benefits do the company get from the complaint?Complaints can point out the shortcomings of the company and then they can improve their product or service.Complaints can give you the chance to g

请大家帮忙修改其中的语法错误.What are the benefits do the company get from the complaint?Complaints can point out the shortcomings of the company and then they can improve their product or service.Complaints can give you the chance to g
请大家帮忙修改其中的语法错误.
What are the benefits do the company get from the complaint?
Complaints can point out the shortcomings of the company and then they can improve their product or service.Complaints can give you the chance to go on to have the service to them,and make them to become the long-term customers.Complaints are also can improve the ability of staff about handling the complaints.
When you are handling the complaints,you have to know the requirements of the customers.
First of all,they need be concerned.They don’t want to be ignored,and they want to get attention and treats.They want to contact with the people who is really concerned about their requirement and the people who can solve the problems for them.
Second,they need to be listening.Customers need to have the fair treatment,not the complaint,deny or excuses.Listening can find the solutions of the problem,and it can train us away from the blame,denial,excuses.

请大家帮忙修改其中的语法错误.What are the benefits do the company get from the complaint?Complaints can point out the shortcomings of the company and then they can improve their product or service.Complaints can give you the chance to g
What are the benefits that a company can get from the complain?
Complain can point out the shortcomings of a company and improve its products or services.Complain can bring you a chance to get one step closer to your customers,and build up a long term relationship with them.Complain can also help to train your staffs so that they can improve their ability of problem-solving and customer services skills.
When you are handling a complain,the most important thing to keep in mind is to find out what your customers really want,so that you can do your best to fulfill their requests.
First of all,you need to put yourself in their shoes and to hear them out as no one like to be ignored.When you pay a full attention to them,they will feel that they are important.They will be more open up to you,and from there you can also build up your trust and good relationship with them.
Secondly,all the customers want to have a fair treatment.Instead of being refuse and or simply get ignore by you or you staffs,they like to be hear out.Therefore,listening is the best way for you to find the solutions to resolve these problems.It can also train you to become a better problem solving personel at work.Instead of finding excuses,you are actually finding ways to help your customers,your company,and yourself!