英语翻译Pls refer candidate name for me.Thanks.Title:Senior Customer Service Officer Report to :Customer Service Manager ( Training,policy,system)Job Responsibilities:· Identify training needs of various business units (ICOE China Team,IBO and s

英语翻译Pls refer candidate name for me.Thanks.Title:Senior Customer Service Officer Report to :Customer Service Manager ( Training,policy,system)Job Responsibilities:· Identify training needs of various business units (ICOE China Team,IBO and s
英语翻译
Pls refer candidate name for me.Thanks.
Title:Senior Customer Service Officer
Report to :Customer Service Manager ( Training,policy,system)
Job Responsibilities:
· Identify training needs of various business units (ICOE China Team,IBO and sales channels) in the operation model and design the training curriculum
· In charge of the design of training materials and production
· Liaison with ICOE,IBO and sales channels in training course arrangement and responsible for training administration
· Conduct professional training course to ICOE China Team,IBO and sales channels
· Keep tracking of staff training record and assist line managers to develop training plan for individual staff
· Participate and deliver profession input in new product development
· Assist Customer Service Manager,Head Office in policy administration portfolio management by:
· Set up customer service philosophy,guidelines and instruction for insurance business in China
· Provide input for customer service related procedures implementation
· Assist in Call Centre set-up in ICOE China Team
· Assist in customer service team set up for new IBO and comply with regulatory requirement in customer service aspects
· Monitor and cooperate with ICOE China Team & IBO to achieve maximum level of fulfillment of the Service Level Agreement (SLA)
· Assist the drafting and design of policy administration manual,forms,reports and correspondence
· Provide technical support & professional sight to any enquiry and appeal raised by ICOE or IBO,offer solution and alternative
Requirement and qualifications:
· University graduate or above preferably major in insurance,legal or communication
· 5 years or more of customer service or related experience in life insurance,preferably in JV or foreign companies with at least 2 years or above at managerial level
· Solid experience in defining customer service guidelines & policy,process design,branch set-up,training and product development will help
· Organized and analytical thinking,strong verbal and communication skills,commercial and strategic thinking and highly initiative

英语翻译Pls refer candidate name for me.Thanks.Title:Senior Customer Service Officer Report to :Customer Service Manager ( Training,policy,system)Job Responsibilities:· Identify training needs of various business units (ICOE China Team,IBO and s
Pls 为我提到候选人名字.
名称:资深的客户服务官员
报告 :客户服务经理 ( 训练、政策,系统)
工作职责:
· 操作模型和设计的各种不同商务单位 (ICOE 中国籍的队、 IBO 和售卖通道) 的监定训练需要训练课程
· 掌管教育材料和生产的设计
· 联络用 ICOE 、 IBO 和售卖通道在教育课程安排方面和有责任的为教育行政
· 专业人士训练对 ICOE 的课程中国队、 IBO 和售卖通道
· 掌握教育记录,而且协助线经理发展的职员的资讯教育计划为个体职员
· 叁加而且递送新的产品发展的职业输入
· 帮助客户服务经理,在政策行政文件夹管理中的总公司被:
· 在中国为保险生意建立客户服务哲学、指导方针和指导
· 提供客户的输入维修相关的程序落实
· 帮助在呼叫中心组-向上的在 ICOE 中国籍的队
· 在客户服务队组中的帮助在为新的 IBO上面而且遵从客户服务方面的管制的需求
· 以 ICOE 中国队 & IBO 检测而且合作达成服务水平协议的最大层实现 (SLA)
· 协助起草和政策行政手册、表格、报告和通信的设计
· 提供对被 ICOE 或 IBO,提议解决和替代选择升起的任何的询问和诉愿的技术上的支持和专业的视力
需求和资格:
· 大学毕业生或在主修保险,合法的或沟通
· 在人寿保险行业有的 5 年或更久的客户服务或相关的经验,在 JV 或外国的公司以至少 2 年或在管理的水平上面
· 在定义客户方面,维修指导方针和政策,程序设计有牢靠的经验提高,训练和产品发展将会帮助
· 组织能力和分析思考的能力,拥有较强的口述和沟通技术,商业和策略的思考