作业帮请英文高手帮个忙,把这段摘要翻译成外文 谢谢了目前,国内航空业的竞争日趋激烈,外国航空公司的趁势进入,必然会使中国民航业收到更强烈的冲击.在航空服务的整个过程中,客舱服务无疑是
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请英文高手帮个忙,把这段摘要翻译成外文 谢谢了目前,国内航空业的竞争日趋激烈,外国航空公司的趁势进入,必然会使中国民航业收到更强烈的冲击.在航空服务的整个过程中,客舱服务无疑是
请英文高手帮个忙,把这段摘要翻译成外文 谢谢了
目前,国内航空业的竞争日趋激烈,外国航空公司的趁势进入,必然会使中国民航业收到更强烈的冲击.在航空服务的整个过程中,客舱服务无疑是最周到旅客的关注的环节,而客舱服务工作可谓是千头万绪,从搞好个人的服务,到整个航班的管理,其中包含着心理学、美学、管理学,乃至卫生、饮食等诸多内容,涉及面相当广.
本文先讨论了服务金三角模型,然后通过对国内航空公司的客舱服务状况与国外一流航空公司的客舱服务状况进行对比,总结现状,从根本上分析了国内民航业客舱服务品质普遍较低的产生原因,最后,根据服务金三角模型的结构特点,对客舱服务工作中的服务人员、服务系统和服务策略提出了相应的改进措施,并着重地讨论了服务人员在客舱服务过程中的重要作用.
请英文高手帮个忙,把这段摘要翻译成外文 谢谢了目前,国内航空业的竞争日趋激烈,外国航空公司的趁势进入,必然会使中国民航业收到更强烈的冲击.在航空服务的整个过程中,客舱服务无疑是
Currently, the domestic airline industry is becoming more competitive, foreign airlines taking advantage of the entry of the Chinese civil aviation industry will inevitably receive more hit. In the whole process of air services, cabin service is undoubtedly the most thoughtful attention of visitors, whom cabin service work done in the multitude of things, from attention to personal service, the management of the entire flight, which includes psychology, aesthetics, management, and even health, diet and many other elements, covers a very wide.
This article first discusses the service model of the Golden Triangle, and then on the situation of domestic airlines and foreign first-class cabin service airline cabin service conditions compared summarize current situation, from a fundamental analysis of the domestic civil aviation industry generally lower quality of cabin service production reasons, and finally, according to the service model of structural features of the Golden Triangle of cabin staff service work, service systems and service strategy puts forward measures for improvement and focus discussed in the cabin staff service during an important role.